On a tip from Jay and Mom, I called their Dish guy directly, and he came by today to see if he could help. He confirmed that Dish installed a receiver and a satellite that would not read my local channels unless I paid for them. He spent over an hour at my house - talking about ways we might be able to save money, and how to get someone at Dish Network that can actually help me! Plus, he said he could fix something that the dumb Dish guy didn't do right, told me how to call it into his company so that I wouldn't be charged for another serviceman to come out (he was off the clock and couldn't do the work without charging me.) Trace, you rock man!
So the trick to getting good customer service from Dish Network? When the reading-from-script person answers, tell them immediately that you need to speak to an Account Specialist. They'll ask why. I told them "Because I'm furious with Dish Network and want to cancel my service if someone doesn't help me!" I was transferred immediately!
I will admit that I was on the phone for over an hour - not easy when you have a two year old running around. Sean - and everything else - was neglected the whole time. However, at the end of the call......
We are NO LONGER paying $5 a month for not having a phone line hooked up to our receiver. All she had to hear was that we are a cellphone household and we didn't have a phone line to plug in. I was already happy!
On Weds., between 12-5pm, another technician is coming to install the satellite that will actually read my local channels over the air. This antenna should work, and I should not have to subscribe to the local channels to get programming info. AND....I'm not paying for it! No additional $59 out of pocket! Samantha brought tears to my eyes once again, but this time out of joy, not frustration!
I feel good. I feel happy. While the amount of time and energy I have put into this is ridiculous, I am getting exactly what I want at the price I feel is fair. The Ram is at peace!
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